Troubleshooting Guide

25. Troubleshooting

I cannot see a team

• Confirm you are signed into the correct account.
• Open the workspace switcher and choose Team Workspace.
• Ask the owner to confirm your invite was accepted and your membership is active.
• If you are a Scout or Parent, confirm you are expected to have team access rather than only scout/public access.

I cannot edit

• Check your role. Parent and read-only Scout views cannot edit team workflow.
• Confirm you are in Team Workspace for team roster, games, stats, lineups, settings, and Game Prep.
• Ask the owner for Coach or Staff-style access if you need editing rights.

I see read-only access

Read-only access usually means your role does not include editing for that page, or you are in Scout Workspace/public view rather than Team Workspace.

Stats are missing

• Confirm the correct game is selected.
• Confirm stats were saved or imported for that game.
• Check sport-specific fields: goalies and pitchers may display different stat columns.
• Re-import the CSV if the imported row count is lower than expected.

Source is missing in Game Prep

• Return to the upstream tool and save it to workspace.
• Refresh status on the Game Prep Hub.
• Confirm you are using the same selected game in every Game Prep tool.

Save did not appear

• Check whether the tool says Workspace saved, Unsaved changes, or Local draft fallback.
• If you see local fallback, try saving again when the workspace connection is available.
• Refresh the hub after saving.

Public link not working

• Confirm the item was published or the public link was created.
• Copy the newest link from the app.
• Make sure the link has not been revoked or replaced.
• For lineup links, confirm the lineup is published for the selected game.

Print layout looks wrong

• Try landscape vs portrait.
• Reduce scale slightly.
• Enable background graphics if the design needs them.
• Use the page's print button rather than printing from an edit-heavy view when possible.

Wrong workspace selected

• Use the workspace switcher.
• Confirm the active team/sport/season in the top bar.
• Return to the page after switching context.